Shipping Policy

Last updated: July 26, 2026

Thank you for shopping at JWLZHUB. We aim to prepare and deliver every jewelry order carefully and efficiently. Please review the following information before placing your order.

Order Processing

Most in-stock orders are prepared and shipped within 1–2 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Customized, made-to-order, wholesale, pre-order, or high-quantity purchases may require additional processing time. If your order requires more time, we will contact you using the email address provided at checkout.

Shipping Rates and Delivery Estimates

Shipping availability, cost, and estimated delivery time depend on:

• Your delivery destination
• The shipping method selected
• The size and weight of your order
• Local carrier availability

Available shipping methods and applicable charges will be displayed at checkout before payment.

Delivery estimates shown at checkout begin after the order has been processed. They are estimates rather than guaranteed delivery dates. Customs inspections, severe weather, holidays, carrier disruptions, or other circumstances outside our control may cause delays.

Promotional free-shipping offers apply only during the stated promotional period and may be subject to destination or order-value requirements.

Order Tracking

When your order ships, you will receive a shipping confirmation email containing your tracking information, when tracking is available.

Tracking may take up to 48 hours to update after the carrier receives the parcel. If the tracking information has not updated after this period, please contact us at jwlzhub@outlook.com.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you need to change your address, contact us as soon as possible. We cannot guarantee address changes once an order has entered processing or has been handed to the carrier.

JWLZHUB is not responsible for delays, failed delivery, or lost parcels resulting from an incomplete or incorrect address submitted by the customer. Additional shipping charges may apply if an order must be resent.

International Shipping, Customs and Taxes

International orders may be subject to import duties, customs charges, taxes, or handling fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility. JWLZHUB does not control these charges and cannot predict their amount.

Customers are responsible for complying with the import requirements of their destination country. Customs processing may also extend the delivery time.

Delayed Orders

Carrier delays can occasionally occur after a parcel has shipped. If your package has not arrived within the estimated delivery period, please:

1. Review the tracking information.
2. Check with household members, neighbors, reception desks, or local delivery offices.
3. Contact the shipping carrier for further information.
4. Email us at jwlzhub@outlook.com if you still need assistance.

We will help review the shipment information and, where appropriate, assist with a carrier inquiry.

Lost Packages

If tracking does not show delivery and the parcel appears to be lost in transit, contact us promptly at jwlzhub@outlook.com.

We may need to open an investigation with the carrier before offering a replacement or another resolution. Carrier investigations can take several business days to complete.

JWLZHUB is not responsible for packages lost because of an incorrect address supplied by the customer.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please check:

• Around the delivery location
• With members of your household
• With neighbors, building management, or reception
• With the local carrier or delivery office

Please contact us if the parcel still cannot be found. We will assist with the available tracking information, but we cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If your jewelry is damaged during shipping, defective, or different from what you ordered, contact us promptly at jwlzhub@outlook.com and include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging and shipping label

Please keep the product and all original packaging until your claim has been reviewed.

Returns, exchanges, and refunds are handled according to our Refund Policy.

Refused and Undeliverable Packages

Packages refused by the recipient or returned because of an incomplete address, failed delivery attempts, unpaid customs charges, or failure to collect the parcel may be returned to us.

Where permitted by law, original shipping fees, return shipping charges, customs costs, and other carrier fees may be deducted from any eligible refund. Additional shipping charges may apply if you request redelivery.

Split Shipments

Orders containing multiple items may occasionally be shipped in separate packages. If this happens, you may receive more than one shipping confirmation or tracking number. You will not be charged additional shipping fees solely because we divided the order into multiple shipments.

Contact Us

If you have questions about shipping or need help with an order, please contact:

JWLZHUB Customer Support
Email: jwlzhub@outlook.com
Website: https://jwlzhub.com
Contact page: Contact Us